Terms & Conditions

Welcome to PRAGYA PURE ("Company," "we," "our," or "us"). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Legal Name: PRAGYA PURE

Business Type: Partnership Firm

GSTIN: 06ABHFP9221G1Z7

PRAGYA PURE is an Indian herbal wellness brand offering natural and Ayurvedic products, including herbal ubtan, Triphala powder, herbal skincare, herbal powders, herbal oils, and other wellness products.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

3. Products

We strive to ensure that all product descriptions, images, pricing, and ingredient details displayed on our website are accurate.

However:

  • Product images are for illustration purposes only.
  • Actual product color, packaging, or appearance may vary slightly.
  • Herbal products may vary naturally due to seasonal ingredients.
  • We reserve the right to modify or discontinue any product without prior notice.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate.
  • Orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our sole discretion.
  • Orders may be cancelled due to stock unavailability, pricing errors, suspected fraud, or incorrect customer information.

If payment has already been made for a cancelled order, the amount will be refunded through the original payment method.

5. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Prices are inclusive or exclusive of applicable taxes as mentioned on the website.
  • Prices may change without prior notice.
  • Promotional offers are valid only during the specified period.

6. Payments

We accept payments through secure third-party payment gateways.

PRAGYA PURE does not store your:

  • Credit Card Details
  • Debit Card Details
  • CVV
  • UPI PIN
  • Banking Credentials
  • OTP

Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD) is available.

7. Shipping & Delivery

  • Orders are processed within the timelines mentioned on our website.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
  • Customers must provide a complete and accurate shipping address.
  • Additional shipping charges may apply for remote locations.

Risk of loss and ownership of products passes to the customer upon successful delivery.

8. Returns, Replacements & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Generally:

  • Products must be returned in their original, unused condition.
  • Opened or used herbal products cannot be returned due to hygiene and safety reasons unless they are damaged or incorrectly delivered.
  • Refunds, where applicable, will be processed after inspection of the returned product.

9. Product Disclaimer

Our herbal and Ayurvedic products are intended for general wellness and personal care only.

They are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on our website is for informational purposes only and should not be considered medical advice.

Customers should consult a qualified healthcare professional before using herbal products if they:

  • Are pregnant
  • Are breastfeeding
  • Have allergies
  • Are taking medication
  • Have any medical condition

Always perform a patch test before using any skincare product.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand Name
  • Product Names
  • Product Images
  • Graphics
  • Text
  • Videos
  • Icons
  • Website Design

is the exclusive property of PRAGYA PURE and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Uses

You agree not to:

  • Use the website for unlawful activities.
  • Attempt unauthorized access to our systems.
  • Upload viruses or malicious software.
  • Copy or exploit website content without permission.
  • Interfere with website functionality.
  • Misrepresent your identity.

Violation of these terms may result in suspension or termination of access.

12. Limitation of Liability

To the maximum extent permitted by law, PRAGYA PURE shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Loss of data
  • Delays in delivery caused by third parties
  • Allergic reactions resulting from improper use or failure to read ingredient information

Our total liability shall not exceed the amount paid for the product purchased.

13. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activities conducted through your account.
  • Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraudulent or unlawful activities.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

PRAGYA PURE shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic or epidemic
  • Government restrictions
  • War
  • Civil unrest
  • Labour strikes
  • Transportation disruptions
  • Technical failures

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Haryana, India.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

The updated version will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes constitutes your acceptance of the updated Terms.