Shipping Policy

At PRAGYA PURE, we are committed to delivering your herbal and Ayurvedic products safely and on time. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and related information.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, promotional sales, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

At this time, international shipping is not available unless specifically mentioned on our website.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

These timelines are estimates and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, PRAGYA PURE may offer free shipping promotions, which will be clearly mentioned on the website.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A Shipping Confirmation Email or SMS
  • Tracking Number
  • Courier Partner Details

You can use the tracking number to monitor your shipment until delivery.

6. Delivery

Our courier partners will make delivery attempts to the shipping address provided during checkout.

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your contact number is active and reachable.
  • Someone is available to receive the package.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-dispatch of such orders.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • High order volumes
  • Courier partner delays
  • Other unforeseen circumstances beyond our control

PRAGYA PURE shall not be held liable for delays caused by third-party logistics providers or force majeure events.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product
  • A broken or leaking product
  • The wrong product
  • A missing item

Please contact us within 48 hours of delivery with:

  • Your Order Number
  • Clear photographs of the product
  • Photos of the outer packaging
  • An unboxing video (recommended and may be required for transit damage claims)

Such requests will be handled according to our Return & Replacement Policy.

9. Failed Deliveries

Orders may be returned to PRAGYA PURE if:

  • The delivery address is incorrect or incomplete.
  • The recipient is unavailable after multiple delivery attempts.
  • The package is refused by the customer.

If the customer requests re-shipment, additional shipping charges may apply.

10. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

For cancellation requests, please contact our customer support as soon as possible after placing your order.

11. Shipping Address Changes

Shipping address modifications can only be requested before the order is packed or dispatched.

Once the order has been shipped, we are unable to change the delivery address.

12. Contact Us

For any shipping-related queries, please contact us:

PRAGYA PURE

Email: support@pragyapure.com

Phone: +91-XXXXXXXXXX