Return & Exchange

At PRAGYA PURE, we take great care in ensuring that every product is carefully packed and delivered in excellent condition. Since our products are herbal and personal care items, we maintain strict hygiene and quality standards.

As a result, we do not offer returns or exchanges for reasons such as change of mind, personal preference, or dissatisfaction with fragrance, texture, or results.

Eligible for Replacement

We only offer a replacement if:

You receive a damaged product.
You receive a broken or leaking product.
You receive the wrong product.
The product is missing from your order.

No refunds will be issued unless a replacement is not possible.

Replacement Request Timeline

To be eligible for a replacement, you must notify us within 48 hours of receiving your order.

Requests made after 48 hours of delivery may not be accepted.

Proof Required

To process your replacement request, you must provide:

Order Number
Clear photos of the damaged product
Photos of the outer shipping package
An unboxing video recorded from the moment the package is opened (recommended and may be required for transit damage claims)

Failure to provide sufficient evidence may result in rejection of the replacement request.

Non-Eligible Cases

We do not offer returns, refunds, or exchanges for:

Change of mind
Ordered by mistake
Product no longer required
Personal dislike of fragrance, texture, or color
Allergic reactions due to individual skin sensitivity
Incorrect use of the product
Damage caused after delivery
Minor variations in herbal ingredients, texture, or color due to the natural nature of the products

Inspection & Approval

Once we receive your request:

Our team will review the submitted evidence.
If approved, a replacement will be arranged at no additional cost.
If the claim is rejected, the decision will be communicated via email or phone.

PRAGYA PURE reserves the right to approve or reject any replacement request after verification.

Replacement Process

If your claim is approved:

A replacement product will be shipped to the original delivery address.
In certain cases, we may arrange a reverse pickup of the damaged product before dispatching the replacement.
If reverse pickup is unavailable, you may be asked to safely dispose of the damaged product after verification.

Refunds

As a general policy:

We do not offer refunds.
We provide replacement only for eligible damaged, defective, leaking, or incorrectly delivered products.
If a replacement product is unavailable, we may, at our sole discretion, issue a refund or store credit.

Shipping Charges

There will be no additional shipping charges for approved replacement orders.
If a replacement request is found to be invalid, any shipping costs incurred may be borne by the customer.